Refund policy

Return & Refund Policy

Overview
We offer an extended 30-day returns window, which means you have 30 days from the day you receive your order to request a return, subject to the conditions below. This is in addition to, and does not affect, your statutory rights as a consumer.

Multiple Size Orders
Our extended 30-day returns window does not apply to orders containing the same item in more than two sizes. This includes where the same item is ordered in more than two sizes across separate orders placed within 7 days of each other.
For these orders, returns are accepted within the statutory 14-day cancellation period only, as described below. To help you choose the right size first time, please refer to the size guide on each product page, or contact us for fit advice before ordering.

Your Statutory Right to Cancel (UK and EU customers)
If you are a consumer, you have the right to cancel your order within 14 days of the day you receive it, without giving any reason.
To cancel, please let us know by email at support@marrythelabel.com with a clear statement of your decision, including your order number. You then have a further 14 days to send the item(s) back to us.
We will refund the price of the returned item(s), together with the standard delivery charge you paid (if you are returning your full order), within 14 days of receiving the item(s) back or receiving evidence that you have sent them, whichever is sooner. We do not refund the additional cost of any premium delivery option you chose.
You are responsible for the direct cost of returning the item(s), unless the item is faulty, damaged or incorrect.
We may reduce your refund to reflect any reduction in the value of the item caused by handling it more than is necessary to establish its nature, characteristics and fit, for example if the item has been worn beyond trying on, washed, damaged, or had its tags removed.

Return Conditions
Items should be returned unworn, unwashed and unused, with all tags attached and in their original packaging, together with your order number or proof of purchase.
For returns made after the statutory 14-day cancellation period (days 15–30 of our extended window), items that do not meet these conditions will not be accepted.

How to Start a Return
To start a return, please contact us at support@marrythelabel.com with your order number. We will reply with instructions and the address to send your return to.
We ask that you contact us before sending any item back, so that we can identify and process your return quickly.

Return Shipping Costs
Unless an item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer and are non-refundable. This includes returns where the customer has ordered the wrong size, ordered multiple sizes, or has changed their mind.
We recommend using a tracked shipping service and keeping your proof of postage, as we cannot be held responsible for returns that are lost in transit.

Damages and Issues
Please inspect your order upon arrival and contact us as soon as possible if the item is faulty, damaged, or if you have received the wrong item. We will evaluate the issue and work to make it right.
Where an item is faulty, damaged or incorrect, we will cover the cost of return shipping. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, and flammable liquids or gases.
Please contact us if you have any questions regarding whether your item is eligible for return.
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to receive a different item, colour or size is to return the item you currently have and, once the return has been accepted, place a separate order for the replacement item.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method within 14 days of us receiving your return (or evidence that you have sent it).
Please remember that your bank or credit card provider may require additional time to process and post the refund.
If more than 10 business days have passed since we confirmed your refund, please contact us at support@marrythelabel.com.

Contact Information
Store name: Marry The Label
Company name: CC Europe Ltd
Company Address: 128 City Road, London, EC1V 2NX, United Kingdom

Warehouse Address:
3rd Floor, Building C
Dinfeng Science and Technology Park
Qiaotang Road, Fuhai Street
Bao'an District, Shenzhen City
518103
China

Company nr.: 15652312

Phone: +44 7915 380747

Email: support@marrythelabel.com

Monday to Friday: 09:00–17:00 (GMT)
Weekends: 11:00–16:00 (GMT)
We aim to respond to all enquiries within 24 hours.